Right of withdrawal
Pursuant to the provisions of current regulations on distance purchases, the Consumer benefits from a maximum period of 14 calendar days to fully or partly withdraw from the agreement entered into upon placing an order.
This period shall be counted from the date on which the Consumer or a third party designated by the latter, other than the forwarding company, takes physical possession of the last of the products included in the same order or the final component or part belonging to the products in the order.
In order to exercise the right of withdrawal, the Consumer shall notify La Mallorquina of his intent to withdraw from the agreement by sending an email to: [email protected] enclosing the duly completed form.
This form is available for the Consumer on the website, at the end of these terms and conditions, to be downloaded, and is also enclosed with the products dispatched.
In order to meet the periods applicable to the right of withdrawal the Consumer will merely need to notify his right of withdrawal prior to the end of the deadline legally established as specified above.
The exercise of the right of withdrawal shall result in the expiry of the obligations of the parties and shall entail reciprocal recovery of provisions, i.e., on the part of the Consumer of the products and La Mallorquina for the sums received, including shipment expenses, unless additional expenses have been incurred owing to the Consumer requesting a different delivery method other than regular delivery.
The Consumer shall return the products to La Mallorquina in perfect condition in their original packaging with the instructions and other documents enclosed, if applicable, within a maximum period of fourteen (14) calendar days counting from the date on which notice of the decision to withdraw from the agreement is served.
La Mallorquina shall refund all sums using the same method of payment used by the Consumer in the original transaction, also within a maximum period of fourteen (14) calendar days counting from the date on which notice of the decision to withdraw from the agreement is served.
La Mallorquina may withhold the refund of sums until it receives the products and checks that they are in a suitable condition.
If the Consumer fails to return the products in their original packaging, they may be subject to depreciation. Moreover, the Consumer shall be responsible for any depreciation in the value of the products whenever it stems from handling thereof other than that needed in line with their nature, characteristics or operation.
Please see the exceptions to exercising the right of withdrawal in the case of specific products, as defined in section 11.
In order to arrange the free return of the products, the Consumer must contact La Mallorquina by sending an email to: [email protected].
Returns and exchanges
In addition, and notwithstanding the right of withdrawal within the period and according to the manner described, La Mallorquina allows the Consumer to voluntarily exchange or return the products purchased for a period of 30 days following the date of delivery.
Within said period, the Consumer may opt to return the product purchased or exchange it for another. In such cases, the Consumer shall recover the price (return) or the value (exchange) of the product but not the shipment expenses paid for the delivery of the order.
In order to exercise the aforementioned right, the product returned shall be in perfect condition, in its original packaging, with the instructions and other documents enclosed, if applicable.
To this end, the Consumer shall notify La Mallorquina of his intent to return or exchange the products by sending an email to: [email protected].
The Consumer shall bear the cost of returning or exchange the products to: “GRUPO COMERCIAL TEXTIL, S.L.”, with tax ID code B-58477902 and registered office at Pl. Universitat 7, 08007 Barcelona, unless he opts to return the products by personally going to a shop in “LA MALLORQUINA” chain, with the exception of outlets or the store in Barcelona airport.
Nevertheless, La Mallorquina benefits from a free product exchange or return service from Peninsular Spain. Accordingly, the Consumer should contact La Mallorquina by sending an email to: [email protected].
How to request a home delivery:
To be able to request a home return, the order must be placed from the user account. If the order has been placed as a "Guest" you must contact us by email: [email protected] indicating the order number, name and surname, the items to be returned and the reason for the return.
To request a return from your user account, please follow the steps below:
- Log in
- Go to "Your account", click on "history and details".
- Find the order you want to return and click on "Details".
- On this page you will see the summary of your order. In the product list, mark the items you want to return, indicating the number of units.
- Explain the reason for the return in the section "Return of goods".
- Click on the button: REQUEST A RETURN to formalise the procedure.
Returns are authorised and managed manually by our team. Within a maximum of 7 working days you will receive an email with the return authorisation and instructions on how to prepare the package.
If you have any doubts or queries, you can contact us through our Customer Service Department, either by email [email protected] or by telephone: +34 673 482 995.
Exceptions to the right of withdrawal and refunds and exchanges
The right of withdrawal and voluntary return or exchange shall not apply in the following circumstances:
a) Due to the type of product and the packaging used: duvet fillers, mattress protectors, mattress fabrics, mattress covers, sofa covers, cushion covers and bed linen, unless they are delivered sealed.
Accordingly, before buying the product, the Consumer is advised to check the suitability of the measurements, colours and composition;
b) Products made or supplied according to the Consumer’s or customised specifications;
c) Products which may perish or expire quickly owing to their nature;
d) Sealed products that are not suitable to be returned owing to health and safety protection reasons and which have been unsealed by the Consumer following delivery, such as: pillows and cushion filler;
e) Sealed computer programmes or sealed video or sound recordings that have been unsealed by the Consumer following delivery.
For the attention of “GRUPO COMERCIAL TEXTIL, S.L.”, with tax ID code B-58477902 and registered office at Pl. Universitat 7, 08007 Barcelona
I/we hereby inform you that I am/we are withdrawing from my/our purchase agreement for the following product:
- Order received:
- Consumer name:
- Email address on placing the order:
- Order number:
- Address of the Consumer and user:
- Signature of the Consumer and user: